Legal · Updated 23 October 2026

Grievance Redressal

If something has gone wrong and normal support has not fixed it, this is how to escalate.

Start here

Most problems are fixed fastest by our support team: support@kudlz.pet, +91-9036971277 or WhatsApp +91-8010038309.

Grievance Officer

Grievance Officer, KUDLZ (BNK NANOTECH (GSTIN 27ABEFB4077F1ZI)). Email support@kudlz.pet with the subject "Grievance", or call +91-9036971277.

What to include

  • Your name and mobile number.
  • Your order number, if it is about an order.
  • What happened, and what you would like us to do.
  • Photos or screenshots, if you have them.

What happens next

  1. We acknowledge your grievance within 48 hours.
  2. We look into it and keep you updated.
  3. We resolve it within one month of receiving it, as the Consumer Protection (E-Commerce) Rules, 2020 require.

If you are not happy with the outcome, you can approach the National Consumer Helpline (1915) or your consumer commission.

Other policies

LegalPrivacy PolicyRead LegalTerms & ConditionsRead LegalCookie SettingsRead LegalDisclaimerRead