Customer care

Returns & exchange

Damaged, wrong or expired? Let's put it right.

What you can return

  • Items that arrive damaged.
  • The wrong item.
  • Expired items.
  • The item must be unopened, apart from the damage itself.

How to report it

  1. Within 24 hours of delivery, write to support@kudlz.pet or WhatsApp +91-8010038309.
  2. Share your order number and a clear photo of the item and the packaging.
  3. We reply within a working day and arrange a pickup if needed.

What you get back

An exchange for the same item, or Kudlz Wallet credit you can use on your next order. Returns are not refunded as cash.

More help

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